"We encourage you to notify us first complaints by emailing customersupport@mocnikova.com It is possible this does not lead to a solution, to notify your dispute to mediation by Foundation Webwinkelkeur.

As of February 15, 2016 it is also possible for EU consumers to log complaints via the ODR platform by the European Commission. This ODR platform can be found at http://ec.europa.eu/odr If your complaint still pending elsewhere then you are free to file your complaint via the platform of the European Union. "